Privacy Policy

Last updated: 11 October 2026

This policy explains how A.C.N. 702 408 348 PTY LTD trading as The One Club ("we", "us", "The One Club") collects, holds, uses and discloses your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

We collect information that you provide directly to us, including:

• Contact details, name, email, phone, property address, submitted through our valuation, rentals, and buyer-interest forms.
• Property and search preferences you tell us about (suburbs, price range, timeline).
• Messages you send via our chat assistant or by email.
• Standard server logs, IP address, browser, referring page, when you visit the site.

We use Google Analytics to understand site usage in aggregate. Analytics cookies record visit patterns; they don't identify you to us by name.

2. How we use it

We use your information to:

• Respond to your enquiry, appraisals, listing information, inspection bookings.
• Provide our real estate services, including campaign delivery and buyer/seller matching.
• Improve our website and services.
• Send you updates or marketing, only where you've opted in, and you can unsubscribe at any time.

3. Who we share it with

We share personal information only as needed to deliver the service:

• Real estate portals, REA Group (realestate.com.au) and Domain, to syndicate listings where you've engaged us to sell or rent your property.
• Email service provider, Resend (United States), used to deliver enquiry notifications and confirmations.
• Website hosting, Vercel (United States), which hosts this website and processes form submissions and chat messages on our behalf.
• Enquiry records, GitHub (United States), where we keep a private, access-restricted record of the enquiries submitted through our forms.
• Chat assistant providers, Mistral AI (France), which generates the chat assistant's replies, and Tavily (United States), which runs web searches for property questions. Your chat messages are sent to them to answer your question. If a conversation is passed on to Bobby, the transcript is emailed to us.
• Google Analytics (United States), anonymised site usage data.
• Service providers, conveyancers, photographers, contractors, only with your consent and only on a need-to-know basis.
• Where required by law, court orders, regulators, the Office of Fair Trading.

We do not sell your personal information.

Some of these providers store or process information outside Australia, in the United States and the European Union. We use them because they are needed to run the website and respond to you, and we take reasonable steps to make sure they handle your information consistently with the Australian Privacy Principles. Please don't include sensitive details (for example financial or identity documents) in chat messages or forms.

4. How long we keep it

We retain enquiry information for up to 7 years to meet our recordkeeping obligations under Queensland real estate law, and longer where required by tax or anti-money-laundering legislation. Marketing-list data is held until you unsubscribe.

5. Your rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct anything that is inaccurate.
• Request deletion of your information, subject to legal retention obligations.
• Withdraw consent to marketing at any time.
• Make a complaint about how we've handled your information, see our Complaints page for the steps.

6. Security

We take reasonable steps to protect your information, including encryption in transit, password-protected admin access, and storing enquiry records in private, access-restricted systems. No system is perfectly secure, but we treat your information carefully.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date above will reflect any changes. Material changes affecting how we use your data will be communicated directly where we have your email on file.

8. Contact us

Questions, requests, or complaints about privacy? Get in touch:

A.C.N. 702 408 348 PTY LTD trading as The One Club
Cairns, QLD, Australia
Phone: +61 404 774 272
Email: bobby@theoneclub.com.au

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.